Williams Chauffeur Services Terms of Business

Booking Modifications

Slight changes to your itinerary are provided at no extra cost. Williams Chauffeur Services retains the right to assess the scope of any modifications and adjust pricing as necessary.

Standard Waiting Time (Excluding Airport Pickups)

The initial 15 minutes of waiting are complimentary. Beyond this period, a fee of £7.50 is applied for every 15-minute increment. Unless previously arranged, we may categorise a booking as a customer cancellation after 30 minutes of waiting, applying our standard cancellation fees. If a vehicle has already been dispatched and the pickup time is moved back, waiting fees begin from the original scheduled time. If we cannot meet a rescheduled time, it will be treated as a cancellation under our policy.

Rate Guarantees

We commit to the quoted price for vehicle hire as long as the itinerary remains exactly as it was during the initial booking.

General Quotations

All estimates provided through our site or via email are based on the specific details shared at the time of inquiry. Prices include standard road tolls and airport drop-off or pickup fees unless noted otherwise.

Nightly Surcharge

A 30% premium applies to all bookings scheduled between Midnight and 06:00 AM. This fee supports our ability to provide round-the-clock service and maintain elite safety standards during unsocial hours.

Insurance Provisions

We carry full insurance for passenger transport and public liability. This does not extend to personal baggage, legal documents, or parcels; these remain the client's responsibility. If you request our staff to operate a vehicle you own, that vehicle must be covered by your own insurance policy. Williams Chauffeur Services is not liable for insurance excesses, theft, or damage regarding vehicles not in our own fleet.
We are not responsible for transport delays linked to weather, road accidents, or heavy traffic. We assume no liability for the theft or damage of personal property belonging to the client or their guests. Delays caused by strikes or unforeseen force majeure events are also excluded from our liability.

Conduct and Behaviour

We reserve the absolute right to deny service to any individual who poses a nuisance or risk to staff or fellow passengers. In such cases, we may involve legal authorities to assist with removal, and no refunds or compensation will be issued. Any damage caused to our vehicles will be billed at official manufacturer prices, plus additional fees for lost revenue while the car is being repaired.

Vehicle Cleaning Fees

We may charge up to £400.00 for professional valeting and loss of business should a vehicle be soiled by a passenger.

Smoking Restrictions

We enforce a strict non-smoking policy inside all vehicles to comply with legal regulations. No exceptions are permitted.

Vehicle Availability

While Williams Chauffeur Services strives to provide the exact high-quality vehicle requested, we reserve the right to supply a comparable alternative at the same rate if the original car is unavailable. This may include subcontracted services.

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Cancellations and Refunds

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We understand that travel plans can change. If you need to cancel or amend your booking, please contact Williams Chauffeur Services as soon as possible. Cancellations made more than 24 hours before the scheduled collection time may be cancelled without charge and any payment already made will be refunded. For cancellations made within 24 hours of the scheduled collection time, a cancellation charge of up to the full booking price may apply. This reflects the vehicle and chauffeur time reserved specifically for your journey and the limited opportunity to accept an alternative booking at short notice.

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Changes to Your Booking

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Bookings are accepted based on the information provided at the time of booking, including the collection time, itinerary, number of passengers and amount of luggage. Any changes must be notified to us as soon as possible and are subject to vehicle suitability and availability. We will make reasonable efforts to accommodate changes but cannot guarantee that this will always be possible.

If a customer changes the passenger numbers, luggage requirements, itinerary or other material details and the revised requirements exceed the safe or practical capacity of the booked vehicle, we will offer to fulfil the booking under the original agreed requirements wherever possible.

If the customer is unable or unwilling to travel under the original booking requirements and chooses to cancel, this will be treated as a customer cancellation and our standard cancellation terms will apply.

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Cancellations by Williams Chauffeur Services

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If we are unable to provide the booked service for reasons within our control and cannot provide a suitable alternative, any payment made for the affected service will be refunded.

Nothing in these terms affects your statutory rights.

 

Payment Terms

Unless settled via an account, we require full payment via bank transfer or credit card to confirm a booking. Digital payments are processed securely through PayPal. We do not store credit card information without explicit consent.

Corporate Account Clients

Invoices must be settled within 7 days of the invoice date. Late payments will incur a £35.00 administrative fee. Any balance remaining after 28 days will be passed to a professional debt recovery firm.

Service Complaints

If you are dissatisfied with our service, please speak with your driver immediately so they can attempt to resolve the matter. If you remain unhappy, please contact us at info@williamschauffeurs.co.uk with the date, time, and driver details.

Promotions

Special offers remain subject to availability and may be withdrawn at any time without prior notification.

Airport Transfer Protocol

To ensure your airport pickup is seamless, we follow specific operational standards for all flight arrivals.

Arriving Flights

Drivers typically arrive at the designated meeting point 45 minutes after landing to account for customs, passport control, and luggage collection. Please advise us if you require an earlier presence.

Handling Flight Delays

While delays are out of everyone's control, we track flight statuses via official airport data to remain flexible. We reserve the right to subcontract your transfer if schedules shift significantly. For delays exceeding 2 hours, if we cannot provide a vehicle, we will contact you immediately to help you find alternatives. In this case, your payment will be held as credit unless the driver was already dispatched.

Early Arrivals
We check for early landings and adjust where possible, though some waiting in the terminal may occur if the schedule is tight. We will reach out via mobile to keep you informed.

Airport Waiting Policy

We include 60 minutes of waiting time starting from when the aircraft lands. Any time spent beyond this hour is charged at £7.50 per 15-minute

block.