top of page

Terms of Business

Keeping accounts


Minor itinerary adjustments are free of charge. Williams Chauffeur Services at its own discretion will determine the nature of any adjustments and alter the charges accordingly.

Waiting Time (Exc. Airport Transfers Arrivals and Weddings)

The first 15 minutes of waiting time are automatically included in our charges, thereafter we charge waiting time by 15 minute increments at £7.50 per 15 minutes. Unless pre-agreed, after 30 minutes of waiting, we reserve the right to deem the booking cancelled by the customer and will charge in accordance with our cancellation policy. Once we have dispatched the vehicle, if the collection time changes, the waiting time will start from the original collection time. If we cannot accommodate the revised collection time, this will be classed as a cancellation and will charge in accordance with our cancellation policy.

Hire Price

We guarantee the cost of vehicle hire providing that the original itinerary at the time of booking hasn't been altered.


We are insured for passenger travel and for public liability which doesn't constitute travel, baggage, document or parcel insurance which is up to the client who booked our services. If you require a member of our staff to drive your own/company vehicle, they must be covered on your/company insurance. Williams Chauffeur Services accept no liability for insurance excess, theft or damage whilst not in a vehicle belonging to Williams Chauffeurs Services. We don't accept responsibilities for delays caused by adverse weather conditions, accidents or traffic congestion. We don’t accept responsibilities for theft or damage to properties of the person who made the booking or any other person travelling within the booking. Any delays caused by strike action, Acts of God or Force Majeure.

Disorderly Behaviour

We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our passengers or employees. We may seek the help of the police to remove any offenders from our vehicles and will not pay compensation or refund in such circumstances. Any damage to our vehicles will be charged at main dealer prices and additional charges for lost business will be charged whilst the car is off the road.


Depending on the extent of soiling, we will charge up to £400.00 for any soiling of our vehicles which includes lost of business whilst the vehicle is off the road.


We strictly observe a non-smoking policy in all our cars, no variations to this order can be made by law.

Use of Vehicles

Williams Chauffeur Services make every effort to supply top quality vehicles. However, should such vehicles be not available, we reserve the right to provide a similar alternative vehicle at the same price - this hire shall be known as subcontract or sub-hire.


If you wish to cancel your booking, please email us at or telephone us on 07809 240556. Full charges will be payable in the event of cancellations with less than 24 hours’ notice.


Unless agreed, we require payment to confirm the booking by either bank transfer or credit/debit card. If payment is to be made by credit/debit card, this is done via PayPal. Williams Chauffeurs do not keep customers card details unless agreed with the card holder. Refunds will only be given if we are non-operational or unable to supply a vehicle. If the booking is cancelled, the money will be held in credit against the next booking.

Account Customers

All invoices are due for payment on a strict 14 days from invoice date. Any invoice outstanding beyond this period will attract a £35.00 late payment admin charge. Any payments outstanding after 28 days will be referred to our debt recovery agency.


If for some reason you are unhappy with the service, you should, in the first instance, relay your concerns immediately to the driver, who will try to rectify the issue on the spot. If the matter hasn't been resolved to your satisfaction, please e-mail us at  providing the driver's details, date and time of the incident.

Special Offers

We reserve the right to stop any special offers without notice.

Airport Transfers

We always endeavour to make our airport collections as smooth and efficient as possible, so we thought it would be useful to let you have details of our operating standards.

Flight arrivals

We will normally be at our meeting point not more than 45 minutes after the flight has landed allowing time for embarkation, passport control, baggage collection and customs. Please let us know if you feel that for any reason we should be earlier.



Flight Delays

Flight delays are of course beyond our control, but we constantly monitor schedules via the airport website and plan our own schedules to give a reasonable degree of flexibility. However, we do reserve the right to subcontract any work that we not able to fulfil. In the case of extreme delays and the unlikely event that either we or our subcontractors cannot reschedule, we will make every effort to contact you.

Early Flight Arrivals

Again, we monitor the flight schedules and will be as flexible as possible, though a certain amount of waiting in the terminal building may be unavoidable. We will contact you by mobile phone if this is the case (please ensure that we have your number)

Waiting Time

We allow up to 45 minutes waiting time from when the flight has landed. Additional waiting time is charged at £7.50 per 15 minutes.


Our standard terms of business apply to weddings with the addition of below.
For venue weddings, the booking is for 1 hour. For registry office weddings, the booking is for 2 hours. For church weddings, the booking is for 3 hours. If the time is exceeded, we reserve the right to charge additional waiting time at £10.00 per 15 minutes per vehicle unless agreed in advance. As always, please discuss the requirements of your wedding day with us before booking.

bottom of page