Frequently Asked Questions

Flight delays are of course beyond our and your control, but we constantly monitor schedules via the airport website and plan our own schedules to give a reasonable degree of flexibility. However, we do reserve the right to subcontract any work that we are not able to fulfil. In the case of extreme delays (over 2 hours) and the unlikely event that either we or our subcontractors cannot reschedule, we will make every effort to contact you so you can arrange alternative transport. The money will then be held in credit for the next booking unless the vehicle has already been dispatched in which case no refund or money will be held in credit. 

At most airports and terminals, your driver will meet you inside the arrivals hall ready to carry your luggage to the car. On the booking confirmation, it will give meeting points which might be at an express pick up area. If you can't find your driver, you will have received a text with a link to the booking where you will see the drivers name and contact number so you can call them.

Our quotes are 100% transparent and fixed. The price we provide includes all Airport drop-off and pickup charges. You will never be asked for a penny more on the day providing that the original itinerary at the time of booking hasn't been altered. 

If your travel is within 48 hours, contact us by phone as we might have some availability. The system can't take booking requests where travel is within 48 hours.

Unlike some companies, Yes, you can book just a one way journey with us including an airport transfer.

If we have availability, we will send you a booking confirmation with all the details on for you to check. We will send you an invoice usually about a week before travel which has got a link on to pay by credit / debit card and our bank details if you prefer to make a bank transfer. If travel is within a week, we will send an invoice at the same time as your confirmation. All payments are to be made in advance.

Yes, we offer a 24/7 service. 

Yes, journeys with a pickup time between Midnight and 06:00 AM attract a night time surcharge. This will be included in your quote at the time of booking, ensuring there are no hidden fees on the day of travel. 

Our daily hire chauffeur service is for when you require a car and driver for a set number of hours (minimum 4) and we charge by the hour instead of the mileage

This can be for a day of business meetings, private appointments, a sporting event or music concert to give some examples.

This service can be booked online but please feel free to contact us to discuss your travel needs.

Prices are from our vehicle leaving our base in Ramsbottom to returning.

We're based in Ramsbottom and serve Bury and surrounding areas across Greater Manchester and South Lancashire. Manchester Airport Transfers are our specialty but we also offer executive travel to all major airports and destinations nationwide upon request.

We recommend booking as early as possible, especially during peak travel times. Advance bookings help us guarantee availability and ensure a smooth, punctual service.

You can contact us directly by phone, email, or through our website. We also have an online booking system on our website where you can get a quote before booking. We'll provide a clear quote based on your journey details and confirm your booking promptly. 

If you wish to cancel your booking, please email us at info@williamschauffeurs.co.uk or telephone us on 01706 821296. Full charges will be payable in the event of cancellations with less than 24 hours' notice.

Refunds will only be given if we are non-operational or unable to supply a vehicle. If the booking is cancelled with over 24 hours' notice, the money will be held in credit against the next booking.