The health and safety of our passengers and drivers is our top priority. As questions and concerns arise as a result of COVID-19 (commonly referred to as Coronavirus), our company has taken a number of precautionary measures to provide a high level of protection for our customers and staff.
Acquiring the Industry Standard mark means that our business has followed government and industry COVID-19 guidelines, has a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.
Our drivers are equipped with infrared electronic thermometers. Before you enter the car, we may check both clients and drivers temperature for piece of mind for both parties.
We are classed as essential workers providing ground transportation so legally allowed to operate. All we ask is if your journey is essential.
All passengers travelling with us must wear a face covering by law. We will refuse travel if any passenger (unless exempt) refuses to wear one.
As well as vehicles being daily valeted, vehicle interiors are being disinfected including interior door handles, panels, arm rests, seats, seat belts and rear controls before and after each booking.
Before and after each booking, the driver will clean their hands using hand sanitiser and will be wearing a face covering.
Hand sanitiser bottles are fitted to all our cars. We will ask all passengers to use this as they enter one of our cars.
Changes to our Service
You may notice some changes to your regular service as a result of these precautions, such as:
The removal of all printed and reading materials from the seat-back pockets.
The removal of bottled water and mints for the journey.
Your driver will no longer carry luggage unless requested.
The panoramic sunroof will be tilted to allow air flow within the cabin with the air con turned on.
Our Mercedes E-Classes will carry up to 4 passengers which must be from the same household or bubble.
While we cannot guarantee to stop the spread of COVID-19, We hope you will understand we are taking all the precautions we can to ensure your safe transport with us.